Frequently Asked Question

How are orders placed on Janglibili delivered to me?

 

All orders placed on Janglibilli are dispatched through our courier partners -Fedex, Delhivery and Expressbees Etc.

 

Does Janglibilli deliver products outside India?

No. At this point, Janglibilli delivers products only within India.

 

How can I get my order delivered faster?

Sorry, currently we do not have any service available to expedite the order delivery. In future, if we are offering such service and your area pincode is serviceable, you will receive a communication from our end.

I have received a partial item/partial order or an Untenanted/Void packet?

Kindly reach out to us for pilferage within 48 hours of delivery failing which the claim will not be entertained. Whilst we investigate, request you to please make note of the below pointers:

Please do not use the item for which claim is being raised.

You may be required to information’s like, short description of the case (A few questions will be asked to help us understand the scenario)

The snapshots of the packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users

The refund for prepaid/Cash on delivery orders will be done after the investigation

You may not be liable for a refund, if he/she falls in any of the scenarios stated below:

Failure to provide adequate information about the case.

Failure to provide snapshots of the packet and box(if any)

If a pilferage delivery was received, pilferage claims must be made the same day.

You must not dispose of the packaging for 3 - 4 days post - delivery. We might need to pick-up your packaging for investigation at our end.

You have used the item for which claim was raised.

In case of a component missing from a multi-component item such as Two Piece dresses or kurtis, Three piece dresses or kurtis and kurti with plazo.only exchange return option would be provided basis serviceability and product type.

How can I pay for my order at Janglibilli?

We support the following payment options at Janglibilli:

Cash On Delivery (available in selected pin codes)

Credit Card(Through PayPal)

Debit Card(Through PayPal)

Wallet(Through PayPal )

 

 

How does the COD (Cash on Delivery) payment option work?

 

Janglibilli Cash on Delivery option allows you to pay order value at the time of delivery for all orders between Rs. 299 and Rs. 49999. Please select the 'Cash On Delivery' option on the payment page. Cash on Delivery option is available only in selected pincodes. However, the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, 'Order Rejection Percentage' shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

 

Further, the COD limit for any user may get decreased to Rs. 24,999, Rs.1500, Rs.0 basis on order rejection percentage and can be reset to Rs.49,999 basis on Order acceptance percentage and number of prepaid orders placed, post limit decrease.

 

Why can't I see the COD option on my payment page?

 

If you do not see a COD option on your payment page, this may be due to one of the following reasons:

Your order value may be less than Rs. 299 or over Rs. 49,999.

Our courier partners may not support the Cash on Delivery option for your delivery address.

You may have placed another order using the COD option which is pending delivery. If the amount of this order when added to your current order exceeds Rs. 49,999, then the COD option will be disabled temporarily.

 

What is COD limit?

Janglibilli reserves the right to determine the COD limit for every customer and/or orders. The COD limit includes any undelivered, unpaid orders and any new orders being placed.

What should I do if my payment fails?

 

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.